Digital Banking Terms & Conditions

 

This Agreement is the contract which covers your and our rights and responsibilities concerning the Digital Banking services offered to you by Oxford FCU ("Credit Union"). The Digital Banking service permits you to electronically initiate account transactions and bill payments involving your accounts and communicate with the Credit Union. In this Agreement, the words "you" and "yours" mean those who request and use the Digital Banking and Bill Payer service, any joint owners of accounts accessed under this Agreement or any authorized users of this service. The words "we," "us," and "our" mean the Credit Union. The word "account" means any one or more deposit or loan accounts you have with the Credit Union.

By requesting and using the Digital Banking service, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any amendments. In addition to the terms herein, you acknowledge the receipt and incorporation herein of the terms of your Membership Agreement with the Credit

Union, which shall also govern our relationship with you. To the extent that the terms of a specific provision this Agreement vary from the terms set forth in the Membership Agreement, the specific terms and conditions of this Agreement will govern our relationship with you regarding the services specially described herein.

ACCOUNT ACCESS

You will need a personal computer or mobile device and access to the Internet. You may access Digital Banking at https://www.ofcu.org or by downloading the Oxford FCU app on your mobile device. You must use your username and password to access your accounts. The Digital Banking service is accessible seven (7) days a week, 24 hours a day, although some or all Digital Banking services may not be available occasionally due to emergency or scheduled system maintenance. You are responsible for the installation, maintenance and operation of your computer or device. The Credit Union will not be responsible for any errors or failures involving any telephone service or your computer or mobile device.

TYPES OF TRANSACTIONS

At the present time, you may use the Digital Banking service to:

• Transfer funds between your deposit and loan accounts.
• Transfer funds to accounts of other members.
• Deposit checks to deposit accounts.
• Review account balance and transaction history for any of your deposit accounts.
• Review information on any loan account including payoff amounts, due dates, finance charges, interest rate, and balance information.
• Review past account statements.
• Make bill payment transfers to authorized creditors through the Bill Payer service.
• Apply for a loan.
• Open sub-shares.
• Provide maturity instructions for Share Certificates.
• Personal Finance Management (myBudget)
• Access credit score, credit report, credit alerts, and debt analysis (myCredit)
• Manage plastic cards (myCards)
• Communicate with the Credit Union using the Messages feature.

Transactions involving your deposit accounts, will be subject to the terms of your Membership and Account Agreement and transactions involving a line of credit account will be subject to your Loan Agreement and Disclosures, as applicable.

SERVICE LIMITATIONS

The following limitations on Digital Banking transactions may apply in using the services listed above:

• Transfers. Money market accounts are limited to three withdrawals or transfers during any one month.
• Account Information. The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
• Messages. The Credit Union may not immediately receive communications that you send, and the Credit Union will not act on requests until the Credit Union actually receives your message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call us at 800-991-9219.

SECURITY OF ACCESS CODE 

The username and password (“access code”) that you select is for your security purposes. The access code is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access code available to anyone not authorized to sign on your accounts. If you fail to maintain the security of the access code and the Credit Union suffers a loss, we may terminate your Digital Banking and account services immediately.

LIABILITY FOR UNAUTHORIZED ACCESS 

You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use the Digital Banking service or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your access code or accessed your accounts through Digital Banking service without your authorization. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days, you can lose not more than $50 if someone accesses your accounts without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or access code, and we can prove that we could have stopped someone

from accessing your account without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows Digital Banking or Bill Payer transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods. If you believe that someone has used your access code or has transferred or may transfer money from your account without your permission, call the Credit Union at (800) 991-9219 or write the Credit Union at 225 River Rd Mexico, ME 04257

BUSINESS DAYS

Our business days are Monday through Friday, excluding holidays.

FEES AND CHARGES 

Currently, there is no monthly service fee for using Digital Banking. From time to time, charges may be changed or implemented. We will notify you of any changes as required by law. If at that time, you choose to discontinue using Digital Banking, you may call the Credit Union at (800) 991-9219 or write the Credit Union at 225 River Rd Mexico, ME 04257. You are responsible for stop payment, draft copies, and/or research fees per the Credit Union’s Rate and Fee Schedule.

PERIODIC STATEMENTS

Transfers, withdrawals, and bill payments transacted through Digital Banking will be recorded on your periodic statement. You will receive a statement monthly unless there are no electronic transactions in a particular month. In any case, you will receive a statement at least quarterly. You may also elect to receive your periodic statements electronically.

CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS 

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you and the instructions you transmit, we may be liable for your actual losses or damages. However, the Credit Union will not be liable:

• If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
• If you used your card or access code in an incorrect manner.
• If the ATM where you are making the transfer does not have enough cash
• If the ATM was not working properly and you knew about the problem when you started the transaction.
• If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
• If the money in your account is subject to legal process or another claim.
• If funds in your account are pledged as collateral or frozen because of a delinquent loan.
• If the error was caused by a system of any participating ATM network.
• If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
• If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
• If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
• Any other exceptions as established by the Credit Union.

TERMINATION OF DIGITAL BANKING SERVICES

You agree that we may terminate this Agreement and your use of the Digital Banking services if you or any authorized user of your account or access code breaches this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your account or access code. You or any other party to your account can terminate this Agreement by calling the Credit Union at (800) 991-9219 or write the Credit Union at 225 River Rd Mexico, ME 04257. Termination of service will be effective no later than the first business day following receipt of your notice. However, termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

NOTICES

 The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will mail notice to you at least twenty-one (21) days before the effective date of any change, as required by law. Use of the Digital Banking service is subject to existing regulations governing your accounts and any future changes to those regulations. You agree that any electronic messages or records you transmit or create may be usable for any subsequent reference in the event of any dispute regarding your account or any account transaction. We will post any required notice of change in terms in the newsletter, on our web site, personal E-mail, or postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject system services indicates your acceptance of the change in terms. We reserve the right to waive, reduce, or reverse charges or fees in individual situations. You acknowledge and agree that the applicable deposit agreements and disclosures govern changes to fees applicable to specific accounts.

BILLING ERRORS In case of errors or questions about your Digital Banking or Bill Payer transactions, telephone us at the phone number or write to us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.

• Tell us your name and account number.
• Describe the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error has occurred within ten (10) business days after we hear from you and correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. We will tell you the results within three (3) business days after completing our investigation.