COVID-19 updates

6/12/2020: Lobbies Reopening
Our branch lobbies are open and we are excited to welcome you back – thoughtfully and carefully. 
However, we still strongly encourage everyone to continue using mobile and online banking, visiting our drive-thrus and ATMs, and calling member services for assistance and to make appointments.

  • Per State of Maine guidelines, we will be limiting the number of members inside either branch at one time
  • If you are sick, have a fever/cough, or have been exposed to someone with COVID-19, we ask that you do not enter the branches
  • A greeter at the door will help guide members
  • To maintain the recommended distance of 6 feet, the number of teller windows that are open will be limited

Business such as loan closings, new account openings, mortgage applications, notary services, etc. will be available by appointment only. Only those essential to the appointment will be invited to enter.   Thank you for your understanding and cooperation as we continue to do our best to keep our members and staff safe and healthy. 

4/21/2020: Drive-Thru Traffic
Stimulus checks that were not set up for direct deposit will begin being mailed to recipients soon.  This will increase the number of members using our drive-thrus for transactions - in addition to the typical first of the month and Friday traffic.  In order to give you the best possible service, we’ve put together some helpful suggestions.

Scam Updates: Stay informed about scams related to the Coronavirus and stimulus checks by signing up for consumer alerts from the Federal Trade Commission.

4/20/2020: Financial Wellness
In uncertain times such as these, your financial situation can be a huge source of stress. We have put together some suggestions that may help. And remember, we are always here to help

4/9/2020: Fraud Update

There’s a lot to worry about when it comes to the Coronavirus crisis, including the new ways scammers are using the economic impact payments
(“stimulus checks”) to trick people. Here is new information from the FTC to help keep ahead of scammers.

Want to get your Coronavirus relief check? Scammers do too.
You’ve probably heard the news by now – the government is sending out relief checks as part of the federal response to the Coronavirus. Scammers heard the same thing, and they’re hoping to cash in on yours.  Learn more with this update from the FTC.

Fraud Updates

Unfortunately, even in these uncertain times criminals are taking advantage of consumers - and we want to be sure our members have the information they need to protect themselves from scams.
 We are hearing that fraudsters are impersonating financial institutions and government agencies over email and voicemail and asking credit card account holders to provide personally identifiable information (PII).  Criminals in possession of card details and other forms of PII are spoofing phone numbers from financial institutions to fool cardholders into thinking that text messages and phone calls are actually from their financial institution’s fraud department.
 To help keep your information safe, we want to remind that:

  • No one associated with Oxford FCU will ever ask for your PIN, CV2 codes or expiration dates over the phone.
  •  A text alert warning of suspicious activity on a card will NEVER include:
    • A link to be clicked. Cardholders should never click on a link in a text message that is supposedly from us.
    • Vague reference to a “merchant” transaction; details should be included
    • Requests for cardholder data such as card numbers, PINs, CV2 codes, expiration date
  •  A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
    • A valid notification will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’.
  • A phone call from Oxford FCU card services will only include a request for the cardholder zip code and no other personal information, unless the cardholder confirms that a transaction is fraudulent.
    • Only then will the cardholder be asked questions to confirm their identity before going through the transaction history. If, at any point the cardholder is uncertain about questions being asked or the call itself, they should hang up and call Oxford FCU directly.
  • If a call is received by the cardholder, claiming to be card services and asking to verify transactions, no information should have to be provided by the cardholder other than their zip code, and a ‘yes’ or ‘no’ to the transactions provided. 

 Stay safe. As always, we are here for you.