1. What is PassMark?

PassMark Security provides additional security for the online banking application.  It is now a standard part of our online banking and works as part of our commitment to protect you against identity theft and fraud. PassMark prevents unauthorized access to your accounts and reinforces the fact that you are at a valid website.

2. What does PassMark consist of?

PassMark consists of the following: an image, a caption and three challenge questions. This information is known only to you and your financial institution and protects you, whether you are logging in to your accounts from your own computer, or from somewhere else.
         
3. How does PassMark work?

Once you enter your Login ID on your computer and click the Validate link, your image will be displayed along with the caption. This verifies that you are at your financial institution’s website and you are safe to enter your Password and access your information. If you are logging in from a different computer, the challenge questions will be asked to verify your identity. Once you provide the correct answers, your image and caption will display and you may enter your password.

4. Will I need to change my password?

No. Your Password remains the same.

5. How is PassMark more secure?

The feature confirms that you are at your financial institution website before you enter your password. Further identification is carried out either by the recognition of your computer or by the system asking you a challenge question.

6. If I lose my password, how will PassMark prevent them from accessing my account?

When an unauthorized person tries to sign in from another computer, the system will recognize that they're using a different computer, and will ask one of your challenge questions. They won't know the answer and will not be able to sign in to your account.

7. Why do I need to set up challenge questions?

Challenge questions and answers provide information known only to you and your financial institution. They help prevent unauthorized people from getting access to your account information. If someone else has access to your Login Id and Password, they will not know the answer to your challenge question and will not be able to get to your information.

8. What keeps somebody from stealing my PassMark image and caption?

This information is only displayed once you click the Validate link to sign in from a known computer. If this is not the case, the system will ask one of your challenge questions before it displays the image.

9. When I enter my Login ID, it asks me a question instead of showing my image. Why?

This is to help verify that it's really you signing in. A challenge question is asked when you're signing in from an unrecognized computer. Your correct answer confirms that it's really you.

10. How do I sign up for PassMark?